Accommodation rules
Dear guests, thank you for choosing to stay at The Palace Holiday Village!
These rules have been outlined on the basis of the current Bulgarian legislation.
The Holiday Village administration may terminate the provision of services to those guests who break the rules and do not comply with the hotel policy.
Upon arrival at the hotel, the guest is required to present ID for registration.
Check-in is after 14:00.
Check-out Time:
November 1 - March 31 - no later than 12 p.m.
April 1 - October 31 - no later than 10:00 a.m.
Room Release Time - 18:00 hours. In case of late arrival, after 18:00, please inform us.
If you wish to vacate the used room later, you must ask for confirmation from hotel reception if that is possible.
Early check-in after 11 a.m. and late check-out until 7 p.m. are available upon prior arrangement with reception and the following surcharges apply:
- 10% of the room/apartment rate is payable for each additional hour;
- Vacating the room, no later than 4:00 p.m. - 50% of the room/apartment rate is payable;
- Vacating the room, no later than 7:00 p.m. (without overnight stay) - 70% of the value of the used room/apartment is payable additionally.
HOUSEKEEPING:
Rooms are cleaned daily from 09:30 to 17:00.
If you have put up a Do Not Disturb sign or do not wish your room to be cleaned, please contact the holiday village reception.
Smoking is not allowed in the hotel rooms and all indoors!
Please do not smoke!Smoking is possible on the designated for this purpose places.
The hotel does not allow pets!
Guests are responsible for any damage caused by them furniture and inventory of the hotel and the lack of parts of it.
Damage to the hotel property of any nature is paid in triple amount!
Not allowed export of hotel property.
Within the hotel is strictly prohibited importation of any kind of dangerous to health and safety flammable, explosive, toxic, radioactive and other substances and objects.
In the hotel building is not permitted introduction of bulky items and items with a bad smell.
Breach of internal rules will be asked to leave the hotel and / or pay for damages caused!
INTERNET
Free wireless internet is at your disposal on the territory of the rooms.
All hotel rooms have satellite TV available.
RECEPTION: 0579/ 768 54 и 0897 860 306, tour@dvoreca.com tour_dvoreca@abv.bg
